Shipping Overview
Tak Fai Limited ships women’s shoes to customers who place orders through bfespoolheel.com. Every order is reviewed, packed, and released to a carrier after payment authorization is confirmed. A shipping confirmation message is sent to the email address supplied at checkout once the parcel leaves the dispatch facility. Customers are responsible for entering a complete and accurate delivery address. Tak Fai Limited is not responsible for delays, losses, or misdeliveries caused by an incorrect address supplied by the customer.
Shipping Timelines
Delivery timelines depend on the destination region, the carrier network, and customs processing for cross-border shipments. Standard delivery applies to all orders placed on bfespoolheel.com. Tak Fai Limited does not guarantee a fixed delivery date and does not promise expedited arrival for any destination. Tracking information becomes available after dispatch and can be retrieved from the shipping confirmation email or by writing to [email protected].
Import duties, value-added taxes, and customs clearance fees imposed by the destination country are the sole responsibility of the customer. Tak Fai Limited does not control these charges, does not collect them, and cannot estimate their amount.
14-Day No-Reason Refund Policy
Customers may request a refund for any reason within 14 days of receiving the order. No justification is required. The refund request window opens on the date the carrier confirms delivery and closes exactly 14 days later. Refund requests submitted after the 14-day window has closed cannot be accepted, and the returned parcel will be sent back to the customer at the customer’s expense.
Return Shipping Costs
The buyer bears the complete cost of return shipping. Tak Fai Limited does not issue prepaid return labels, does not reimburse carrier fees, and does not deduct return shipping charges from the refund amount because those charges are paid directly by the buyer to the carrier of the buyer’s choice. Shipping fees paid on the original order are non-refundable.
Return Recipient Details
Returns must be sent to Tak Fai Limited. The recipient must be Tak Fai Limited, the contact phone is +852 6144 4413, and the specific return address is Block B, Mount Austin Garden, 8 Mount Austin Road, The Peak. Parcels addressed to any other recipient or location cannot be processed and will be refused.
Step-by-Step Return Process
Step 1: Send a refund request to [email protected] within 14 days of delivery. Include the order number, the item description, and the reason for the return.
Step 2: Wait for written approval from Tak Fai Limited. The approval message contains the return authorization reference that must accompany the parcel.
Step 3: Place the shoes in their original box with all original packaging, tags, and accessories. Do not attach tape, labels, or writing directly to the shoe box.
Step 4: Place the shoe box inside a protective outer carton and write the return authorization reference on the outside of that carton.
Step 5: Address the parcel exactly as stated in the return recipient details section of this document.
Step 6: Ship the parcel using a trackable service and retain the tracking number until the refund is received.
Step 7: Send the tracking number to [email protected] so the return can be monitored.
Step 8: Receive the refund after the parcel arrives at the return address and passes inspection.
Return Eligibility Conditions
Returned items must be unused, unworn, and in original packaging with all original tags attached. Shoes must show no signs of outdoor wear, scuffing, stretching, soiling, or alteration. Items that fail inspection cannot be accepted and are returned to the customer at the customer’s expense.
Refund Processing and Arrival Times
Refunds are issued to the original payment method after the returned parcel is received and inspected at the return address. The refund arrival time is at least 14 days from the date the return is received by Tak Fai Limited. Additional processing time applied by the bank or payment provider extends that period further. Customers receive written confirmation at [email protected] at the moment the refund is released.
PayPal Refund Timelines
PayPal refunds take at least 14 days to reach the customer account after Tak Fai Limited releases the refund. Local laws in some regions require up to 30 days for PayPal refunds to be completed. Customers located in those regions must allow the full period required by local law, which can extend to 30 days, before the refund appears in the PayPal balance or linked account.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Claim submission requires photographs of the item and the packaging together with the order number, sent to [email protected]. Claims submitted after the 7-day period has closed cannot be accepted. This 7-day claim window matches the period stated in the Terms of Service.
Failed Delivery and Refused Parcels
Parcels returned to Tak Fai Limited because delivery was refused, because the customer was unavailable, or because the address was incorrect are treated as a cancelled order. The original shipping fee is not refunded, and any carrier return fee is deducted from the refundable amount.
Contact Information
Questions about shipping, returns, or refunds go to [email protected] or +852 6144 4413. Written correspondence goes to Block B, Mount Austin Garden, 8 Mount Austin Road, The Peak.