Overview
These Terms of Service govern the relationship between you and Tak Fai Limited when you access bfespoolheel.com and purchase women’s shoes. By browsing bfespoolheel.com, creating an account, or placing an order, you accept these Terms of Service in full. If you do not accept these terms, you must not use bfespoolheel.com or purchase products from Tak Fai Limited.
Eligibility and Accounts
You must be at least eighteen years of age and legally capable of entering binding contracts to purchase from bfespoolheel.com. You agree to provide accurate, current, and complete information during registration and checkout. You are responsible for maintaining the confidentiality of your account credentials and for every activity conducted through your account. Tak Fai Limited may suspend or close any account that submits false information, abuses promotional offers, or interferes with the operation of bfespoolheel.com.
Orders and Acceptance
Every order placed on bfespoolheel.com is an offer to purchase. A contract forms only when Tak Fai Limited sends an order confirmation. Tak Fai Limited may decline or cancel an order when stock is unavailable, when pricing errors occur, when payment authorization fails, or when fraud is suspected. If an order is cancelled before dispatch, Tak Fai Limited refunds the full amount paid.
Pricing and Payment
All prices appear on bfespoolheel.com in the currency shown at checkout. Shipping charges and applicable taxes are added at checkout before you confirm payment. You must hold a valid payment method. Tak Fai Limited accepts payment through the methods displayed at checkout. You authorize Tak Fai Limited to charge your selected payment method for the total order value.
Shipping and Delivery
Tak Fai Limited ships women’s shoes to the destinations listed at checkout. Delivery estimates are supplied by the carrier and are not guaranteed. Risk of loss passes to you when the carrier confirms delivery. You must provide a complete and accurate delivery address. Tak Fai Limited is not responsible for delays caused by carriers, customs authorities, or incorrect address details.
14 days No-Reason Refund Policy
Tak Fai Limited operates a strict 14 days no-reason refund policy. You may request a refund for any purchased item within 14 days of receiving it, without providing a reason. To qualify, the shoes must be unworn, unwashed, unaltered, and returned with the original packaging and all accompanying materials. You must contact [email protected] within 14 days of receipt to obtain return instructions. Returns sent without prior approval are refused.
Refund Processing Time
After Tak Fai Limited receives and inspects a returned item, refund processing begins. Refund processing and arrival of funds in your account takes at least 14 days from the date the return is approved. This period applies to every refund method. Refunds are issued to the original payment method only. Tak Fai Limited does not issue cash refunds and does not transfer funds to a different account.
PayPal Refund Timelines
PayPal refunds take at least 14 days from the date the return is approved. Due to local laws in some regions, PayPal refunds may take up to 30 days to appear in your PayPal balance or linked bank account. Tak Fai Limited submits each refund within the applicable processing period. The final posting time depends on PayPal and on the financial institutions in your region.
Damaged or Defective Items
You must inspect your order immediately upon receipt. Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after 7 days of receipt are rejected. Send your claim to [email protected] and provide your order number together with photographs that clearly show the damage or defect. Tak Fai Limited will review the claim and, where the claim is verified, provide a replacement, a repair, or a full refund.
Prohibited Conduct
You must not use bfespoolheel.com to violate any law, infringe intellectual property, transmit malicious code, scrape content, place fraudulent orders, or resell products in a manner that misrepresents their origin. Tak Fai Limited may pursue legal remedies for any violation of this section.
Intellectual Property
All text, photographs, graphics, logos, and software on bfespoolheel.com belong to Tak Fai Limited or its licensors. You may not reproduce, distribute, modify, or commercially exploit any content from bfespoolheel.com without written permission from Tak Fai Limited.
Limitation of Liability
Tak Fai Limited provides bfespoolheel.com and its products on an available basis. To the maximum extent permitted by law, Tak Fai Limited is not liable for indirect, incidental, or consequential losses arising from your use of bfespoolheel.com. The total liability of Tak Fai Limited for any claim is limited to the amount you paid for the relevant order.
Governing Law
These Terms of Service and every dispute arising from them are governed exclusively by the laws of Hong Kong. You and Tak Fai Limited submit to the exclusive jurisdiction of the courts of Hong Kong for the resolution of any dispute.
Changes to These Terms
Tak Fai Limited may revise these Terms of Service at any time. The version published on bfespoolheel.com at the moment of your purchase governs that purchase. Continued use of bfespoolheel.com after a revision constitutes acceptance of the revised terms.
Contact
Questions about these Terms of Service may be sent to Tak Fai Limited at [email protected], by telephone at +852 6144 4413, or by mail at Block B, Mount Austin Garden, 8 Mount Austin Road, The Peak.